Returns and Exchanges Policy
For our customers who opt to use delivery services such as Happy Move, LalaMove, and GrabExpress, we do not encourage returns and exchanges. This is due to the perishable nature of our goods, and for sanitation and food safety purposes. Also, once we have turned over the goods to the third-party delivery service, we no longer control how the goods have been handled. We will, however, take an extra step to ensure that the packaging is not defective and the product is fresh.
For customers who opt to pick-up from our stores, returns and exchanges are given on a case to case basis. Customer has 7 days to bring items to our store. Any product you return must still be frozen and in the original packaging. Please keep the receipt as proof of your purchase.